Platforms Terms
Platforms Terms
Platforms Terms
Platforms Terms
Platforms Terms
Platforms Terms
Platforms Terms
Terms and conditions that govern the use of our app, website and services
1 About our terms
1.1 The terms and conditions of use (“Terms”) set out here explain how you may use this website and any of its content (“Site”), and the tuck. app, as applicable (as defined below) (each and collectively, the “Platform”). These Terms apply between Tuck Technology Limited (“we”, “us” or “our”) and you, the user; the person accessing or using the Platform (“you” or “your”).
1.2 You should read these Terms carefully before using the Platform. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Platform immediately; otherwise, any liability incurred is your own, and tuck. will not be liable.
1.3 If you download the tuck. app from the Apple App Store or Google Play Store or through any other application store (each and collectively the “tuck. app” or “Software”, as applicable), the terms and conditions below will apply.
1.4 Our Privacy Policy shall govern how we process any of your personal information, in line with the UK GDPR, as set out here (“Privacy Policy”).
1.5 Our Acceptable Use Policy details the acceptable use of the Platform, as set out here (“Acceptable Use Policy”). It is understood that the Acceptable Use Policy forms part of these Terms.
2 About us
2.1 We are Tuck Technology Limited (trading as "tuck."), a company registered in England and Wales under company registration number 12857517. Our registered office is at Tuck Technology, St Martins House, 7 Peacock Lane, Leicester, LE1 5PZ.
2.2 If you have any questions about the Platform, please contact us by email at support@tuckapp.co.
3 The tuck. app
Your use of the tuck. app is subject to the following procedure (each and collectively the “Procedure”):
3.1 The tuck. app can be downloaded from either the Apple App Store or Google Play Store or through any other application store.
3.2 After downloading the tuck. app, you must register your user profile (“Profile” or “Account”, as applicable) and register your details. At your discretion, link your desired bank account(s) with your debit and/or credit card, using our ‘Open Banking Technology’ via our third-party supplier, Plaid, Plaid Financial Ltd, New Penderel House, 4th Floor, 283-288 High Holborn, London, United Kingdom, WC1V 7HP (“Plaid”) (“Linked” or “Link”, as applicable). It is understood that you can link multiple bank accounts (“Registration”).
3.3 Following Registration, you can use the tuck. app to search for businesses which are listed and which may or may not be offering rewards on the tuck. app (each and collectively “Merchants”, as applicable) based on your interest or location. We also provide an online service where you can purchase digital gift cards for various retailers, which may be eligible to receive cashback rewards relating to purchases of digital gift cards. You can purchase a product from them via their website, their own application, or in-store, and you will be able to pay for your purchase using your Linked card or the Digital Gift Card you have purchased (each and collectively “Purchase”).
3.4 Earning cashback is always subject to the Standards (as defined below) and our Approval (as defined below).
3.5 You will be notified of your cashback earnings that have become payable to you based on your Purchase in accordance with tuck.’s procedure. The balance indicator in your Profile (each and collectively, “Cashback” or “Funds”) will indicate cashback earnings payable subject to communication and confirmation by tuck. with the relevant Merchant from time to time (each and collectively “Rewards Plan”).
3.6 The minimum amount of cashback required to withdraw shall be specified within the app (“Available Cashback”). In some instances, users will be required to spend at a participating Merchant to qualify to withdraw their cashback. The requested withdrawal will be based on the limit of the Available Cashback accumulated, subject to the minimum amount above and Clause 3.7 below, and it will be payable subject to tuck.’s discretion. It is understood that any payment of your Cashback to your linked bank account or any other account will be made via BACS.
3.7 You may be charged a bank transfer fee to cover the transfer costs for withdrawals. tuck. retains the right to change this percentage during yearly reviews. If such change were to take place, you will be duly informed either through the tuck. app or the Site.
4 Membership and usage of the tuck. app
4.1 You are only entitled to set up one Account, and the legal owner of the email address and phone number used to Register shall be deemed the Account owner.
4.2 We reserve the right to refuse any Registration and/or terminate any Account in accordance with these Terms.
4.3 Should tuck. suspect or be alerted to illegal activity, your Account will be terminated within a reasonable time pending investigation based on tuck.’s internal policy.
5 Approval
You acknowledge and agree that any cashback in your Account will only be paid to you if we approve it internally first, on the understanding that we shall only approve your cashback if the Standards (as defined below) have been satisfied (each and collectively “Approval” or “Approve”). For the avoidance of doubt and notwithstanding any other provision contained in these Terms, you agree and acknowledge that in all circumstances the payment of Funds to you is at our discretion and we may refuse to pay Funds to you for any reason. It is understood that in such cases, no Fee will be payable either, for the avoidance of doubt.
6 Card Linked Offers
Subject to the Fee Set-off Procedure (for the avoidance of doubt), the Parties agree that (each and collectively the “Standards”):
6.1 Every Purchase is a direct purchase with a Merchant; tuck. is only a facilitator of the reward system herein.
6.2 The value of your Cashback will depend on the applicable terms of the Merchant’s offer, which will be detailed on the Platform from time to time (“Merchant’s Cashback Terms”).
6.3 When you make a Purchase, it will be tracked through the use of ‘Open Banking Technology’, which allows us to validate and identify details of the Purchase. After the Purchase has been verified and Approved by us, your Account will be updated with your Available Cashback. It is understood that our ‘Open Banking Technology’ must successfully identify the Purchase transaction between you and the Merchant (“Identification”); otherwise, there will be no Available Cashback for that transaction.
6.4 Any Purchase must be a genuine Purchase, and we shall determine in our absolute discretion whether a Purchase is genuine, on the understanding that we will confirm with the applicable Merchant the facts relevant to our determination and in accordance with Clause 6.3.
6.5 The purchase with a Merchant must be made via a Linked card if the offer is eligible as a Card Linked Offer, for the avoidance of doubt, in order to be eligible for any offers or Cashback.
6.6 If the Merchant you make a Purchase from offers a returns or exchange policy or anything similar which entitles you to return the product of your Purchase (each and collectively the “Products”) after your Purchase during a period of time (“Returns or Exchange Policy Period”) (each and collectively “Returns Policy”), then your Cashback will only become available after the Returns or Exchange Policy Period has ended. It is understood that your Cashback will, in the meantime, display the status as ‘pending cashback’ within the tuck. app until such Returns or Exchange Policy has expired.
6.7 We aim to update your Cashback balance within a reasonable period of time within the application after our Approval. It is understood that such processing may take longer from time to time, as we depend on data and verification from your Linked bank (each and collectively “Processing”).
6.8 After our Processing and if you have accumulated the minimum amount or more of Available Cashback, you will be entitled to withdraw your Funds via BACS in accordance with any payout terms and conditions applicable at the time of payout (each a “Withdrawal”) in accordance with Clause 3.6.
6.9 You will only be entitled to make a Withdrawal if we have the necessary details to enable the same, which include: ‘Payee Name’; ‘Bank Name’; ‘Bank Account Number’; and ‘Bank Sort Code’. You must withdraw all your Funds at the time of the Withdrawal, on the understanding that the ‘Payee Name’ must match the name provided on the Account during Registration.
6.10 If your Account is terminated or disabled by us for any reason, then any Cashback will be forfeited and it will not be paid to you; it will be retained by tuck.
6.11 We will decline your Cashback if all or part of your Purchase order is returned, amended, or cancelled. It is understood that in the event of a partial return, amendment, or cancellation of your Purchase (“Partial Cancellation”), we will decline only that part of the Cashback that is associated with the Partial Cancellation. However, this will be at tuck.’s full discretion.
6.12 If you notify us that a Cashback has not been reported in your Account pursuant to a Purchase (each and collectively a “Claim”), we will use reasonable endeavours to investigate such Claim with the applicable Merchant, subject always to our right to cease investigations at any point at our absolute discretion.
6.13 Our decision is final in relation to the Approval.
6.14 We will use reasonable endeavours to Process your Funds subject to our Approval; however, we cannot guarantee that we will successfully Process your Cashback (“Processing Failure”). It is understood that:
6.14.1 A Processing Failure can occur for a range of reasons, including and without limitation to instances where we do not receive a Commission for the Purchase from the applicable Merchant or if you have submitted incorrect Registration details; and
6.14.2 In the event Funds are sent to an incorrect address due to a Processing Failure, such Funds may not be recoverable and/or may be subject to a recovery fee should you request a recovery.
6.15 We reserve the right to reclaim any Funds paid to you in error, including without limitation to technical errors on our part.
6.16 You acknowledge and understand that we do not at any point operate any form of custodial or banking service; therefore, the Cashback in your application Account are not owned by you until any Processing, where applicable, is fully complete. The legal title to any Funds only transfers to you after the Processing is complete and approved, and the Withdrawal amount is reflected in your Linked bank account or any other account.
6.17 You are only entitled to request one Withdrawal in any 24-hour period.
6.18 We reserve the right to suspend Processing at any time without notice to you if we reasonably suspect fraudulent activity or any other illegal activity in relation to the use of the tuck. app pursuant to the transactions.
7 Gift Cards
Before placing an order to purchase a digital gift card, please refer to the applicable retailer’s website for restrictions on the use of the digital gift card to ensure it is suitable for your intended purpose.
7.1 Sometimes we reject an order to purchase or registration for a user account, for example, because:
7.1.1 We can't verify your age (you must be over 18 years old);
7.1.2 You are located outside the UK (you must live in the UK);
7.1.3 You are not accessing the App on your own behalf; or
7.1.4 The digital gift card you wish to purchase is not available.
When this happens, we will let you know as soon as possible.
7.2 We will contact you by email and in the App to confirm receipt of payment and acceptance of your order. The digital card will then be sent to you via the App and should appear in your account within 2 minutes of the acceptance of your order having been confirmed to you by email or in the App. If you do not receive your digital gift card within 2 hours of confirmation of acceptance of your order, please contact support@tuckapp.co.
7.3 If you experience any issues with using the digital gift card, please refer to the applicable retailer’s terms and conditions on their website or contact their customer services.
7.4 We will charge your chosen method of payment for your digital gift card when we confirm acceptance of your order.
7.5 By purchasing a digital gift card from tuck., you acknowledge and agree that the digital gift card will be supplied immediately upon confirmed settlement of purchase. Be aware that because the digital gift cards can be used as soon as they are provided to you, there is no right to cancel the purchase and the purchased digital gift card will not be refunded, except in accordance with your statutory rights or as set out in these Terms.
7.6 In the event that you are entitled to a refund, we will endeavour to agree on a refund with the issuer of the digital gift card if the card has not been used. Please allow 14 days for the cancellation process. If the issuer of the digital gift card declines the refund request, no refund can be provided.
7.7 If the digital gift card is faulty, you will be entitled to receive a refund or a replacement card. Please contact support@tuckapp.co if you experience any such issues.
8 Eligibility of Cashback
8.1 All cashback will expire 6 months from the date they are rewarded if there is no activity from the user in the app or if they are not redeemed during that period. Expired cashback points will be automatically removed.
8.2 From time to time, tuck. will run incentive campaigns giving you the opportunity to earn bonus rewards for various activities, such as purchasing your first digital gift card through the app or referring others to us.
8.3 Bonus cashback will expire 6 months from the date they are rewarded if they are not redeemed during that period. Expired bonus cashback will be automatically removed.
8.4 Bonus cashback is awarded on an individual user basis, and first purchase bonuses and/or referral bonuses will only be allocated once per user.
8.5 We reserve the right to suspend cashback and bonus cashback at any time without notice if we suspect the bonus points system has been abused.
9 Voucher Codes
9.1 We do not guarantee the validity of any voucher code (also known as a discount code or coupon code) for a Merchant product (“Voucher Code”) advertised on the Platform. We are not liable if a Voucher Code fails to apply a discount to your Purchase. You agree that using a Voucher Code in conjunction with a Cashback offer may result in us not Approving the Cashback, and you may not receive the Funds.
9.2 Using Voucher Codes from the Platform in conjunction with a Cashback offer may likely result in your Funds not being Processed.
10 Using the Platform
10.1 The Platform is for your personal and non-commercial use only.
10.2 You are solely responsible for all costs and expenses incurred in relation to your use of the Platform.
10.3 We do not promise that the Platform is appropriate or available for use in locations outside the UK. If you choose to access the Platform from locations outside the UK, you do so at your own risk and are responsible for compliance with local laws.
10.4 We will try to make the Platform as accessible as possible. If you have any difficulties using the Platform, contact us using the provided contact details, and we will attempt to reply within a reasonable time.
10.5 As a condition of using the Platform, you agree to comply with our Acceptable Use Policy and agree not to:
10.5.1 Misuse or attack our Platform by introducing malicious software or engaging in activities that are technologically harmful (e.g., denial-of-service attack).
10.5.2 Attempt to gain unauthorized access to our Platform, the server on which our Site is stored, or any connected server, computer, or database.
10.6 We may prevent or suspend your access to the Platform if you do not comply with these Terms or any applicable law.
11 Infringing Content
11.1 We will use reasonable efforts to:
11.1.1 Delete accounts used inappropriately or in breach of these Terms.
11.1.2 Identify and remove content that is inappropriate, defamatory, infringes intellectual property rights, or breaches our Acceptable Use Policy, upon notification. However, we are not responsible if you have not provided us with relevant information.
11.2 If you believe any content on the Platform is inappropriate, defamatory, or infringes intellectual property rights, contact us immediately using the provided contact details.
12 Your Privacy and Personal Information
12.1 Your privacy and personal information are important to us. We will handle any personal information you provide in line with our Privacy Policy, which explains what personal information we collect, how we use it, your rights, and how to contact us and supervisory authorities with queries or complaints about your personal information.
12.2 The tuck. app will provide the Merchant with limited details about you, specifically the first six letters of your name, to verify each transaction. Other information remains strictly confidential.
12.3 Tuck. may use an affiliate program to share your information with affiliated members to identify and confirm transactions associated with them. Affiliated members may list on the tuck. app, allowing you to purchase from them.
13 Ownership, Use, and Intellectual Property Rights
13.1 Intellectual property rights in the Site and any content (text, images, video, audio, software, etc.) are owned by us and our licensors.
13.2 We and our licensors reserve all intellectual property rights, whether registered or unregistered. This means we retain ownership and can use them as we see fit.
13.3 Nothing in these Terms grants you legal rights in the Site or its content beyond what is necessary to access it. You agree not to alter, circumvent, or delete any notices on the Site, the tuck. app, or its content, including digital rights or security technology.
13.4 Trademarks on the Site or in the content are ours, those of our Merchants, or other partners. Using trademarks from the Site or content is prohibited unless you have prior written permission.
14 The tuck. App Restrictions
14.1 If you download the tuck. app, you are granted a limited, non-exclusive license to use it, subject to agreeing to the software's terms and conditions (end user license agreement or EULA).
14.2 You will be made aware of applicable terms and conditions when you download the software. If you do not accept them, you cannot download the software.
14.3 Read any terms and conditions carefully, as they may include your legal rights, responsibilities, and limitations on our legal responsibilities to you.
14.4 The tuck. app is solely for personal, non-commercial use.
14.5 Unlawful use of the tuck. app (e.g., reproduction or redistribution in violation of these Terms) may result in civil and criminal penalties.
15 Submitting Information to the Platform
15.1 While we try to ensure the Platform is secure, we do not actively monitor or check if information supplied to us through the Platform is confidential, commercially sensitive, or valuable.
15.2 Other than personal information handled according to our Privacy Policy, we do not guarantee that information supplied through the Platform will be kept confidential and may use it unrestricted and free-of-charge.
16 Accuracy of Information and Availability of the Platform
16.1 We strive to ensure the Platform is accurate, up-to-date, and free from bugs, but we cannot guarantee this. Reliance on information on the Platform is at your own risk.
16.2 We may suspend or terminate access or operation of the Platform at any time.
16.3 Any content on the Site and information on the tuck. app is for general information purposes only and should not be relied on for any specific purpose. Use your own independent judgment when using the Platform.
16.4 We aim to make the Platform available for use but cannot guarantee continuous availability or uninterrupted use.
17 Hyperlinks and Third-Party Sites
The Platform may contain hyperlinks or references to third-party advertising and websites. These are provided for your convenience only. We have no control over third-party advertising or websites and accept no legal responsibility for their content, material, or information. Display of any hyperlink and reference does not mean we endorse the third party’s website, products, or services. Use of third-party sites may be governed by their terms and conditions and is at your own risk.
18 Limitation on Our Liability
18.1 We are responsible for:
18.1.1 Death or personal injury arising from our negligence.
18.1.2 Our fraud or fraudulent misrepresentation.
18.1.3 Any other liability that cannot be excluded or limited under applicable law.
18.2 We are not responsible for damages, losses, or costs related to unauthorized or unlawful use of our services and the App.
18.3 We do not guarantee the App, its content, and functionality will be fully available at all times and are not responsible for any losses suffered due to the App's unavailability.
18.4 We are not responsible for products or services provided by third parties, including partners and retailers.
18.5 We are not liable for losses in the following circumstances:
18.5.1 Delays caused by events outside our control. We will notify you and do what we can to reduce the delay. If the delay is substantial, you can contact us for a refund for products paid for in advance but not received.
18.5.2 Failure to use a digital gift card before the expiry date, no longer wanting the gift card, item/service unavailability, or the company ceasing trading.
18.5.3 Dissatisfaction with a product or service purchased from a retailer. You must liaise with the retailer for returns, replacements, or refunds.
18.5.4 Charges from your mobile service provider or other third parties if you use the App outside a Wi-Fi area.
18.5.5 Damages to your digital content or device caused by not following our advice or installation instructions.
18.5.6 Use of a product or service for trade, business, craft, or profession purposes.
18.5.7 Errors in reflected cashback percentages on the app.
18.6 Protect your computer systems from viruses using anti-virus software, firewalls, and other technical measures.
18.7 We are responsible only for damages, losses, or costs resulting from our obligations under these Terms, reasonably foreseeable by us and you when entering into these Terms.
18.8 The usage of gift cards is subject to the brands' terms and conditions. Check these before purchasing.
18.9 The App may include links to third-party websites, applications, or features (“Third Party Services”). These are for your information only. We do not control, maintain, or endorse Third Party Services. Use them at your own risk. We assume no responsibility for their content or operation and are not liable for any loss or damage arising from their use.
19 Events Beyond Our Control (Force Majeure)
We are not liable if we fail to comply with these Terms due to circumstances beyond our reasonable control, including strikes, industrial disputes, system or network breakdowns, floods, fires, explosions, accidents, or epidemics/pandemics.
20 Rights of Third Parties
No third party has any right to enforce any of these Terms. Third party rights are not allowed under the Third-Party Rights Act 1999.
21 Variation
21.1 Changes to these Terms are only valid if agreed in writing by us or made in accordance with this Clause 21.
21.2 We reserve the right to vary these Terms. Updated Terms will be displayed on the Site. Continued use of the Site indicates agreement to the variations. It is your responsibility to check these Terms for updates.
22 Disputes
22.1 We aim to resolve disputes quickly and efficiently. If you are unhappy, contact us using the provided details – support@tuckapp.co
1 About our terms
1.1 The terms and conditions of use (“Terms”) set out here explain how you may use this website and any of its content (“Site”), and the tuck. app, as applicable (as defined below) (each and collectively, the “Platform”). These Terms apply between Tuck Technology Limited (“we”, “us” or “our”) and you, the user; the person accessing or using the Platform (“you” or “your”).
1.2 You should read these Terms carefully before using the Platform. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Platform immediately; otherwise, any liability incurred is your own, and tuck. will not be liable.
1.3 If you download the tuck. app from the Apple App Store or Google Play Store or through any other application store (each and collectively the “tuck. app” or “Software”, as applicable), the terms and conditions below will apply.
1.4 Our Privacy Policy shall govern how we process any of your personal information, in line with the UK GDPR, as set out here (“Privacy Policy”).
1.5 Our Acceptable Use Policy details the acceptable use of the Platform, as set out here (“Acceptable Use Policy”). It is understood that the Acceptable Use Policy forms part of these Terms.
2 About us
2.1 We are Tuck Technology Limited (trading as "tuck."), a company registered in England and Wales under company registration number 12857517. Our registered office is at Tuck Technology, St Martins House, 7 Peacock Lane, Leicester, LE1 5PZ.
2.2 If you have any questions about the Platform, please contact us by email at support@tuckapp.co.
3 The tuck. app
Your use of the tuck. app is subject to the following procedure (each and collectively the “Procedure”):
3.1 The tuck. app can be downloaded from either the Apple App Store or Google Play Store or through any other application store.
3.2 After downloading the tuck. app, you must register your user profile (“Profile” or “Account”, as applicable) and register your details. At your discretion, link your desired bank account(s) with your debit and/or credit card, using our ‘Open Banking Technology’ via our third-party supplier, Plaid, Plaid Financial Ltd, New Penderel House, 4th Floor, 283-288 High Holborn, London, United Kingdom, WC1V 7HP (“Plaid”) (“Linked” or “Link”, as applicable). It is understood that you can link multiple bank accounts (“Registration”).
3.3 Following Registration, you can use the tuck. app to search for businesses which are listed and which may or may not be offering rewards on the tuck. app (each and collectively “Merchants”, as applicable) based on your interest or location. We also provide an online service where you can purchase digital gift cards for various retailers, which may be eligible to receive cashback rewards relating to purchases of digital gift cards. You can purchase a product from them via their website, their own application, or in-store, and you will be able to pay for your purchase using your Linked card or the Digital Gift Card you have purchased (each and collectively “Purchase”).
3.4 Earning cashback is always subject to the Standards (as defined below) and our Approval (as defined below).
3.5 You will be notified of your cashback earnings that have become payable to you based on your Purchase in accordance with tuck.’s procedure. The balance indicator in your Profile (each and collectively, “Cashback” or “Funds”) will indicate cashback earnings payable subject to communication and confirmation by tuck. with the relevant Merchant from time to time (each and collectively “Rewards Plan”).
3.6 The minimum amount of cashback required to withdraw shall be specified within the app (“Available Cashback”). In some instances, users will be required to spend at a participating Merchant to qualify to withdraw their cashback. The requested withdrawal will be based on the limit of the Available Cashback accumulated, subject to the minimum amount above and Clause 3.7 below, and it will be payable subject to tuck.’s discretion. It is understood that any payment of your Cashback to your linked bank account or any other account will be made via BACS.
3.7 You may be charged a bank transfer fee to cover the transfer costs for withdrawals. tuck. retains the right to change this percentage during yearly reviews. If such change were to take place, you will be duly informed either through the tuck. app or the Site.
4 Membership and usage of the tuck. app
4.1 You are only entitled to set up one Account, and the legal owner of the email address and phone number used to Register shall be deemed the Account owner.
4.2 We reserve the right to refuse any Registration and/or terminate any Account in accordance with these Terms.
4.3 Should tuck. suspect or be alerted to illegal activity, your Account will be terminated within a reasonable time pending investigation based on tuck.’s internal policy.
5 Approval
You acknowledge and agree that any cashback in your Account will only be paid to you if we approve it internally first, on the understanding that we shall only approve your cashback if the Standards (as defined below) have been satisfied (each and collectively “Approval” or “Approve”). For the avoidance of doubt and notwithstanding any other provision contained in these Terms, you agree and acknowledge that in all circumstances the payment of Funds to you is at our discretion and we may refuse to pay Funds to you for any reason. It is understood that in such cases, no Fee will be payable either, for the avoidance of doubt.
6 Card Linked Offers
Subject to the Fee Set-off Procedure (for the avoidance of doubt), the Parties agree that (each and collectively the “Standards”):
6.1 Every Purchase is a direct purchase with a Merchant; tuck. is only a facilitator of the reward system herein.
6.2 The value of your Cashback will depend on the applicable terms of the Merchant’s offer, which will be detailed on the Platform from time to time (“Merchant’s Cashback Terms”).
6.3 When you make a Purchase, it will be tracked through the use of ‘Open Banking Technology’, which allows us to validate and identify details of the Purchase. After the Purchase has been verified and Approved by us, your Account will be updated with your Available Cashback. It is understood that our ‘Open Banking Technology’ must successfully identify the Purchase transaction between you and the Merchant (“Identification”); otherwise, there will be no Available Cashback for that transaction.
6.4 Any Purchase must be a genuine Purchase, and we shall determine in our absolute discretion whether a Purchase is genuine, on the understanding that we will confirm with the applicable Merchant the facts relevant to our determination and in accordance with Clause 6.3.
6.5 The purchase with a Merchant must be made via a Linked card if the offer is eligible as a Card Linked Offer, for the avoidance of doubt, in order to be eligible for any offers or Cashback.
6.6 If the Merchant you make a Purchase from offers a returns or exchange policy or anything similar which entitles you to return the product of your Purchase (each and collectively the “Products”) after your Purchase during a period of time (“Returns or Exchange Policy Period”) (each and collectively “Returns Policy”), then your Cashback will only become available after the Returns or Exchange Policy Period has ended. It is understood that your Cashback will, in the meantime, display the status as ‘pending cashback’ within the tuck. app until such Returns or Exchange Policy has expired.
6.7 We aim to update your Cashback balance within a reasonable period of time within the application after our Approval. It is understood that such processing may take longer from time to time, as we depend on data and verification from your Linked bank (each and collectively “Processing”).
6.8 After our Processing and if you have accumulated the minimum amount or more of Available Cashback, you will be entitled to withdraw your Funds via BACS in accordance with any payout terms and conditions applicable at the time of payout (each a “Withdrawal”) in accordance with Clause 3.6.
6.9 You will only be entitled to make a Withdrawal if we have the necessary details to enable the same, which include: ‘Payee Name’; ‘Bank Name’; ‘Bank Account Number’; and ‘Bank Sort Code’. You must withdraw all your Funds at the time of the Withdrawal, on the understanding that the ‘Payee Name’ must match the name provided on the Account during Registration.
6.10 If your Account is terminated or disabled by us for any reason, then any Cashback will be forfeited and it will not be paid to you; it will be retained by tuck.
6.11 We will decline your Cashback if all or part of your Purchase order is returned, amended, or cancelled. It is understood that in the event of a partial return, amendment, or cancellation of your Purchase (“Partial Cancellation”), we will decline only that part of the Cashback that is associated with the Partial Cancellation. However, this will be at tuck.’s full discretion.
6.12 If you notify us that a Cashback has not been reported in your Account pursuant to a Purchase (each and collectively a “Claim”), we will use reasonable endeavours to investigate such Claim with the applicable Merchant, subject always to our right to cease investigations at any point at our absolute discretion.
6.13 Our decision is final in relation to the Approval.
6.14 We will use reasonable endeavours to Process your Funds subject to our Approval; however, we cannot guarantee that we will successfully Process your Cashback (“Processing Failure”). It is understood that:
6.14.1 A Processing Failure can occur for a range of reasons, including and without limitation to instances where we do not receive a Commission for the Purchase from the applicable Merchant or if you have submitted incorrect Registration details; and
6.14.2 In the event Funds are sent to an incorrect address due to a Processing Failure, such Funds may not be recoverable and/or may be subject to a recovery fee should you request a recovery.
6.15 We reserve the right to reclaim any Funds paid to you in error, including without limitation to technical errors on our part.
6.16 You acknowledge and understand that we do not at any point operate any form of custodial or banking service; therefore, the Cashback in your application Account are not owned by you until any Processing, where applicable, is fully complete. The legal title to any Funds only transfers to you after the Processing is complete and approved, and the Withdrawal amount is reflected in your Linked bank account or any other account.
6.17 You are only entitled to request one Withdrawal in any 24-hour period.
6.18 We reserve the right to suspend Processing at any time without notice to you if we reasonably suspect fraudulent activity or any other illegal activity in relation to the use of the tuck. app pursuant to the transactions.
7 Gift Cards
Before placing an order to purchase a digital gift card, please refer to the applicable retailer’s website for restrictions on the use of the digital gift card to ensure it is suitable for your intended purpose.
7.1 Sometimes we reject an order to purchase or registration for a user account, for example, because:
7.1.1 We can't verify your age (you must be over 18 years old);
7.1.2 You are located outside the UK (you must live in the UK);
7.1.3 You are not accessing the App on your own behalf; or
7.1.4 The digital gift card you wish to purchase is not available.
When this happens, we will let you know as soon as possible.
7.2 We will contact you by email and in the App to confirm receipt of payment and acceptance of your order. The digital card will then be sent to you via the App and should appear in your account within 2 minutes of the acceptance of your order having been confirmed to you by email or in the App. If you do not receive your digital gift card within 2 hours of confirmation of acceptance of your order, please contact support@tuckapp.co.
7.3 If you experience any issues with using the digital gift card, please refer to the applicable retailer’s terms and conditions on their website or contact their customer services.
7.4 We will charge your chosen method of payment for your digital gift card when we confirm acceptance of your order.
7.5 By purchasing a digital gift card from tuck., you acknowledge and agree that the digital gift card will be supplied immediately upon confirmed settlement of purchase. Be aware that because the digital gift cards can be used as soon as they are provided to you, there is no right to cancel the purchase and the purchased digital gift card will not be refunded, except in accordance with your statutory rights or as set out in these Terms.
7.6 In the event that you are entitled to a refund, we will endeavour to agree on a refund with the issuer of the digital gift card if the card has not been used. Please allow 14 days for the cancellation process. If the issuer of the digital gift card declines the refund request, no refund can be provided.
7.7 If the digital gift card is faulty, you will be entitled to receive a refund or a replacement card. Please contact support@tuckapp.co if you experience any such issues.
8 Eligibility of Cashback
8.1 All cashback will expire 6 months from the date they are rewarded if there is no activity from the user in the app or if they are not redeemed during that period. Expired cashback points will be automatically removed.
8.2 From time to time, tuck. will run incentive campaigns giving you the opportunity to earn bonus rewards for various activities, such as purchasing your first digital gift card through the app or referring others to us.
8.3 Bonus cashback will expire 6 months from the date they are rewarded if they are not redeemed during that period. Expired bonus cashback will be automatically removed.
8.4 Bonus cashback is awarded on an individual user basis, and first purchase bonuses and/or referral bonuses will only be allocated once per user.
8.5 We reserve the right to suspend cashback and bonus cashback at any time without notice if we suspect the bonus points system has been abused.
9 Voucher Codes
9.1 We do not guarantee the validity of any voucher code (also known as a discount code or coupon code) for a Merchant product (“Voucher Code”) advertised on the Platform. We are not liable if a Voucher Code fails to apply a discount to your Purchase. You agree that using a Voucher Code in conjunction with a Cashback offer may result in us not Approving the Cashback, and you may not receive the Funds.
9.2 Using Voucher Codes from the Platform in conjunction with a Cashback offer may likely result in your Funds not being Processed.
10 Using the Platform
10.1 The Platform is for your personal and non-commercial use only.
10.2 You are solely responsible for all costs and expenses incurred in relation to your use of the Platform.
10.3 We do not promise that the Platform is appropriate or available for use in locations outside the UK. If you choose to access the Platform from locations outside the UK, you do so at your own risk and are responsible for compliance with local laws.
10.4 We will try to make the Platform as accessible as possible. If you have any difficulties using the Platform, contact us using the provided contact details, and we will attempt to reply within a reasonable time.
10.5 As a condition of using the Platform, you agree to comply with our Acceptable Use Policy and agree not to:
10.5.1 Misuse or attack our Platform by introducing malicious software or engaging in activities that are technologically harmful (e.g., denial-of-service attack).
10.5.2 Attempt to gain unauthorized access to our Platform, the server on which our Site is stored, or any connected server, computer, or database.
10.6 We may prevent or suspend your access to the Platform if you do not comply with these Terms or any applicable law.
11 Infringing Content
11.1 We will use reasonable efforts to:
11.1.1 Delete accounts used inappropriately or in breach of these Terms.
11.1.2 Identify and remove content that is inappropriate, defamatory, infringes intellectual property rights, or breaches our Acceptable Use Policy, upon notification. However, we are not responsible if you have not provided us with relevant information.
11.2 If you believe any content on the Platform is inappropriate, defamatory, or infringes intellectual property rights, contact us immediately using the provided contact details.
12 Your Privacy and Personal Information
12.1 Your privacy and personal information are important to us. We will handle any personal information you provide in line with our Privacy Policy, which explains what personal information we collect, how we use it, your rights, and how to contact us and supervisory authorities with queries or complaints about your personal information.
12.2 The tuck. app will provide the Merchant with limited details about you, specifically the first six letters of your name, to verify each transaction. Other information remains strictly confidential.
12.3 Tuck. may use an affiliate program to share your information with affiliated members to identify and confirm transactions associated with them. Affiliated members may list on the tuck. app, allowing you to purchase from them.
13 Ownership, Use, and Intellectual Property Rights
13.1 Intellectual property rights in the Site and any content (text, images, video, audio, software, etc.) are owned by us and our licensors.
13.2 We and our licensors reserve all intellectual property rights, whether registered or unregistered. This means we retain ownership and can use them as we see fit.
13.3 Nothing in these Terms grants you legal rights in the Site or its content beyond what is necessary to access it. You agree not to alter, circumvent, or delete any notices on the Site, the tuck. app, or its content, including digital rights or security technology.
13.4 Trademarks on the Site or in the content are ours, those of our Merchants, or other partners. Using trademarks from the Site or content is prohibited unless you have prior written permission.
14 The tuck. App Restrictions
14.1 If you download the tuck. app, you are granted a limited, non-exclusive license to use it, subject to agreeing to the software's terms and conditions (end user license agreement or EULA).
14.2 You will be made aware of applicable terms and conditions when you download the software. If you do not accept them, you cannot download the software.
14.3 Read any terms and conditions carefully, as they may include your legal rights, responsibilities, and limitations on our legal responsibilities to you.
14.4 The tuck. app is solely for personal, non-commercial use.
14.5 Unlawful use of the tuck. app (e.g., reproduction or redistribution in violation of these Terms) may result in civil and criminal penalties.
15 Submitting Information to the Platform
15.1 While we try to ensure the Platform is secure, we do not actively monitor or check if information supplied to us through the Platform is confidential, commercially sensitive, or valuable.
15.2 Other than personal information handled according to our Privacy Policy, we do not guarantee that information supplied through the Platform will be kept confidential and may use it unrestricted and free-of-charge.
16 Accuracy of Information and Availability of the Platform
16.1 We strive to ensure the Platform is accurate, up-to-date, and free from bugs, but we cannot guarantee this. Reliance on information on the Platform is at your own risk.
16.2 We may suspend or terminate access or operation of the Platform at any time.
16.3 Any content on the Site and information on the tuck. app is for general information purposes only and should not be relied on for any specific purpose. Use your own independent judgment when using the Platform.
16.4 We aim to make the Platform available for use but cannot guarantee continuous availability or uninterrupted use.
17 Hyperlinks and Third-Party Sites
The Platform may contain hyperlinks or references to third-party advertising and websites. These are provided for your convenience only. We have no control over third-party advertising or websites and accept no legal responsibility for their content, material, or information. Display of any hyperlink and reference does not mean we endorse the third party’s website, products, or services. Use of third-party sites may be governed by their terms and conditions and is at your own risk.
18 Limitation on Our Liability
18.1 We are responsible for:
18.1.1 Death or personal injury arising from our negligence.
18.1.2 Our fraud or fraudulent misrepresentation.
18.1.3 Any other liability that cannot be excluded or limited under applicable law.
18.2 We are not responsible for damages, losses, or costs related to unauthorized or unlawful use of our services and the App.
18.3 We do not guarantee the App, its content, and functionality will be fully available at all times and are not responsible for any losses suffered due to the App's unavailability.
18.4 We are not responsible for products or services provided by third parties, including partners and retailers.
18.5 We are not liable for losses in the following circumstances:
18.5.1 Delays caused by events outside our control. We will notify you and do what we can to reduce the delay. If the delay is substantial, you can contact us for a refund for products paid for in advance but not received.
18.5.2 Failure to use a digital gift card before the expiry date, no longer wanting the gift card, item/service unavailability, or the company ceasing trading.
18.5.3 Dissatisfaction with a product or service purchased from a retailer. You must liaise with the retailer for returns, replacements, or refunds.
18.5.4 Charges from your mobile service provider or other third parties if you use the App outside a Wi-Fi area.
18.5.5 Damages to your digital content or device caused by not following our advice or installation instructions.
18.5.6 Use of a product or service for trade, business, craft, or profession purposes.
18.5.7 Errors in reflected cashback percentages on the app.
18.6 Protect your computer systems from viruses using anti-virus software, firewalls, and other technical measures.
18.7 We are responsible only for damages, losses, or costs resulting from our obligations under these Terms, reasonably foreseeable by us and you when entering into these Terms.
18.8 The usage of gift cards is subject to the brands' terms and conditions. Check these before purchasing.
18.9 The App may include links to third-party websites, applications, or features (“Third Party Services”). These are for your information only. We do not control, maintain, or endorse Third Party Services. Use them at your own risk. We assume no responsibility for their content or operation and are not liable for any loss or damage arising from their use.
19 Events Beyond Our Control (Force Majeure)
We are not liable if we fail to comply with these Terms due to circumstances beyond our reasonable control, including strikes, industrial disputes, system or network breakdowns, floods, fires, explosions, accidents, or epidemics/pandemics.
20 Rights of Third Parties
No third party has any right to enforce any of these Terms. Third party rights are not allowed under the Third-Party Rights Act 1999.
21 Variation
21.1 Changes to these Terms are only valid if agreed in writing by us or made in accordance with this Clause 21.
21.2 We reserve the right to vary these Terms. Updated Terms will be displayed on the Site. Continued use of the Site indicates agreement to the variations. It is your responsibility to check these Terms for updates.
22 Disputes
22.1 We aim to resolve disputes quickly and efficiently. If you are unhappy, contact us using the provided details – support@tuckapp.co
1 About our terms
1.1 The terms and conditions of use (“Terms”) set out here explain how you may use this website and any of its content (“Site”), and the tuck. app, as applicable (as defined below) (each and collectively, the “Platform”). These Terms apply between Tuck Technology Limited (“we”, “us” or “our”) and you, the user; the person accessing or using the Platform (“you” or “your”).
1.2 You should read these Terms carefully before using the Platform. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Platform immediately; otherwise, any liability incurred is your own, and tuck. will not be liable.
1.3 If you download the tuck. app from the Apple App Store or Google Play Store or through any other application store (each and collectively the “tuck. app” or “Software”, as applicable), the terms and conditions below will apply.
1.4 Our Privacy Policy shall govern how we process any of your personal information, in line with the UK GDPR, as set out here (“Privacy Policy”).
1.5 Our Acceptable Use Policy details the acceptable use of the Platform, as set out here (“Acceptable Use Policy”). It is understood that the Acceptable Use Policy forms part of these Terms.
2 About us
2.1 We are Tuck Technology Limited (trading as "tuck."), a company registered in England and Wales under company registration number 12857517. Our registered office is at Tuck Technology, St Martins House, 7 Peacock Lane, Leicester, LE1 5PZ.
2.2 If you have any questions about the Platform, please contact us by email at support@tuckapp.co.
3 The tuck. app
Your use of the tuck. app is subject to the following procedure (each and collectively the “Procedure”):
3.1 The tuck. app can be downloaded from either the Apple App Store or Google Play Store or through any other application store.
3.2 After downloading the tuck. app, you must register your user profile (“Profile” or “Account”, as applicable) and register your details. At your discretion, link your desired bank account(s) with your debit and/or credit card, using our ‘Open Banking Technology’ via our third-party supplier, Plaid, Plaid Financial Ltd, New Penderel House, 4th Floor, 283-288 High Holborn, London, United Kingdom, WC1V 7HP (“Plaid”) (“Linked” or “Link”, as applicable). It is understood that you can link multiple bank accounts (“Registration”).
3.3 Following Registration, you can use the tuck. app to search for businesses which are listed and which may or may not be offering rewards on the tuck. app (each and collectively “Merchants”, as applicable) based on your interest or location. We also provide an online service where you can purchase digital gift cards for various retailers, which may be eligible to receive cashback rewards relating to purchases of digital gift cards. You can purchase a product from them via their website, their own application, or in-store, and you will be able to pay for your purchase using your Linked card or the Digital Gift Card you have purchased (each and collectively “Purchase”).
3.4 Earning cashback is always subject to the Standards (as defined below) and our Approval (as defined below).
3.5 You will be notified of your cashback earnings that have become payable to you based on your Purchase in accordance with tuck.’s procedure. The balance indicator in your Profile (each and collectively, “Cashback” or “Funds”) will indicate cashback earnings payable subject to communication and confirmation by tuck. with the relevant Merchant from time to time (each and collectively “Rewards Plan”).
3.6 The minimum amount of cashback required to withdraw shall be specified within the app (“Available Cashback”). In some instances, users will be required to spend at a participating Merchant to qualify to withdraw their cashback. The requested withdrawal will be based on the limit of the Available Cashback accumulated, subject to the minimum amount above and Clause 3.7 below, and it will be payable subject to tuck.’s discretion. It is understood that any payment of your Cashback to your linked bank account or any other account will be made via BACS.
3.7 You may be charged a bank transfer fee to cover the transfer costs for withdrawals. tuck. retains the right to change this percentage during yearly reviews. If such change were to take place, you will be duly informed either through the tuck. app or the Site.
4 Membership and usage of the tuck. app
4.1 You are only entitled to set up one Account, and the legal owner of the email address and phone number used to Register shall be deemed the Account owner.
4.2 We reserve the right to refuse any Registration and/or terminate any Account in accordance with these Terms.
4.3 Should tuck. suspect or be alerted to illegal activity, your Account will be terminated within a reasonable time pending investigation based on tuck.’s internal policy.
5 Approval
You acknowledge and agree that any cashback in your Account will only be paid to you if we approve it internally first, on the understanding that we shall only approve your cashback if the Standards (as defined below) have been satisfied (each and collectively “Approval” or “Approve”). For the avoidance of doubt and notwithstanding any other provision contained in these Terms, you agree and acknowledge that in all circumstances the payment of Funds to you is at our discretion and we may refuse to pay Funds to you for any reason. It is understood that in such cases, no Fee will be payable either, for the avoidance of doubt.
6 Card Linked Offers
Subject to the Fee Set-off Procedure (for the avoidance of doubt), the Parties agree that (each and collectively the “Standards”):
6.1 Every Purchase is a direct purchase with a Merchant; tuck. is only a facilitator of the reward system herein.
6.2 The value of your Cashback will depend on the applicable terms of the Merchant’s offer, which will be detailed on the Platform from time to time (“Merchant’s Cashback Terms”).
6.3 When you make a Purchase, it will be tracked through the use of ‘Open Banking Technology’, which allows us to validate and identify details of the Purchase. After the Purchase has been verified and Approved by us, your Account will be updated with your Available Cashback. It is understood that our ‘Open Banking Technology’ must successfully identify the Purchase transaction between you and the Merchant (“Identification”); otherwise, there will be no Available Cashback for that transaction.
6.4 Any Purchase must be a genuine Purchase, and we shall determine in our absolute discretion whether a Purchase is genuine, on the understanding that we will confirm with the applicable Merchant the facts relevant to our determination and in accordance with Clause 6.3.
6.5 The purchase with a Merchant must be made via a Linked card if the offer is eligible as a Card Linked Offer, for the avoidance of doubt, in order to be eligible for any offers or Cashback.
6.6 If the Merchant you make a Purchase from offers a returns or exchange policy or anything similar which entitles you to return the product of your Purchase (each and collectively the “Products”) after your Purchase during a period of time (“Returns or Exchange Policy Period”) (each and collectively “Returns Policy”), then your Cashback will only become available after the Returns or Exchange Policy Period has ended. It is understood that your Cashback will, in the meantime, display the status as ‘pending cashback’ within the tuck. app until such Returns or Exchange Policy has expired.
6.7 We aim to update your Cashback balance within a reasonable period of time within the application after our Approval. It is understood that such processing may take longer from time to time, as we depend on data and verification from your Linked bank (each and collectively “Processing”).
6.8 After our Processing and if you have accumulated the minimum amount or more of Available Cashback, you will be entitled to withdraw your Funds via BACS in accordance with any payout terms and conditions applicable at the time of payout (each a “Withdrawal”) in accordance with Clause 3.6.
6.9 You will only be entitled to make a Withdrawal if we have the necessary details to enable the same, which include: ‘Payee Name’; ‘Bank Name’; ‘Bank Account Number’; and ‘Bank Sort Code’. You must withdraw all your Funds at the time of the Withdrawal, on the understanding that the ‘Payee Name’ must match the name provided on the Account during Registration.
6.10 If your Account is terminated or disabled by us for any reason, then any Cashback will be forfeited and it will not be paid to you; it will be retained by tuck.
6.11 We will decline your Cashback if all or part of your Purchase order is returned, amended, or cancelled. It is understood that in the event of a partial return, amendment, or cancellation of your Purchase (“Partial Cancellation”), we will decline only that part of the Cashback that is associated with the Partial Cancellation. However, this will be at tuck.’s full discretion.
6.12 If you notify us that a Cashback has not been reported in your Account pursuant to a Purchase (each and collectively a “Claim”), we will use reasonable endeavours to investigate such Claim with the applicable Merchant, subject always to our right to cease investigations at any point at our absolute discretion.
6.13 Our decision is final in relation to the Approval.
6.14 We will use reasonable endeavours to Process your Funds subject to our Approval; however, we cannot guarantee that we will successfully Process your Cashback (“Processing Failure”). It is understood that:
6.14.1 A Processing Failure can occur for a range of reasons, including and without limitation to instances where we do not receive a Commission for the Purchase from the applicable Merchant or if you have submitted incorrect Registration details; and
6.14.2 In the event Funds are sent to an incorrect address due to a Processing Failure, such Funds may not be recoverable and/or may be subject to a recovery fee should you request a recovery.
6.15 We reserve the right to reclaim any Funds paid to you in error, including without limitation to technical errors on our part.
6.16 You acknowledge and understand that we do not at any point operate any form of custodial or banking service; therefore, the Cashback in your application Account are not owned by you until any Processing, where applicable, is fully complete. The legal title to any Funds only transfers to you after the Processing is complete and approved, and the Withdrawal amount is reflected in your Linked bank account or any other account.
6.17 You are only entitled to request one Withdrawal in any 24-hour period.
6.18 We reserve the right to suspend Processing at any time without notice to you if we reasonably suspect fraudulent activity or any other illegal activity in relation to the use of the tuck. app pursuant to the transactions.
7 Gift Cards
Before placing an order to purchase a digital gift card, please refer to the applicable retailer’s website for restrictions on the use of the digital gift card to ensure it is suitable for your intended purpose.
7.1 Sometimes we reject an order to purchase or registration for a user account, for example, because:
7.1.1 We can't verify your age (you must be over 18 years old);
7.1.2 You are located outside the UK (you must live in the UK);
7.1.3 You are not accessing the App on your own behalf; or
7.1.4 The digital gift card you wish to purchase is not available.
When this happens, we will let you know as soon as possible.
7.2 We will contact you by email and in the App to confirm receipt of payment and acceptance of your order. The digital card will then be sent to you via the App and should appear in your account within 2 minutes of the acceptance of your order having been confirmed to you by email or in the App. If you do not receive your digital gift card within 2 hours of confirmation of acceptance of your order, please contact support@tuckapp.co.
7.3 If you experience any issues with using the digital gift card, please refer to the applicable retailer’s terms and conditions on their website or contact their customer services.
7.4 We will charge your chosen method of payment for your digital gift card when we confirm acceptance of your order.
7.5 By purchasing a digital gift card from tuck., you acknowledge and agree that the digital gift card will be supplied immediately upon confirmed settlement of purchase. Be aware that because the digital gift cards can be used as soon as they are provided to you, there is no right to cancel the purchase and the purchased digital gift card will not be refunded, except in accordance with your statutory rights or as set out in these Terms.
7.6 In the event that you are entitled to a refund, we will endeavour to agree on a refund with the issuer of the digital gift card if the card has not been used. Please allow 14 days for the cancellation process. If the issuer of the digital gift card declines the refund request, no refund can be provided.
7.7 If the digital gift card is faulty, you will be entitled to receive a refund or a replacement card. Please contact support@tuckapp.co if you experience any such issues.
8 Eligibility of Cashback
8.1 All cashback will expire 6 months from the date they are rewarded if there is no activity from the user in the app or if they are not redeemed during that period. Expired cashback points will be automatically removed.
8.2 From time to time, tuck. will run incentive campaigns giving you the opportunity to earn bonus rewards for various activities, such as purchasing your first digital gift card through the app or referring others to us.
8.3 Bonus cashback will expire 6 months from the date they are rewarded if they are not redeemed during that period. Expired bonus cashback will be automatically removed.
8.4 Bonus cashback is awarded on an individual user basis, and first purchase bonuses and/or referral bonuses will only be allocated once per user.
8.5 We reserve the right to suspend cashback and bonus cashback at any time without notice if we suspect the bonus points system has been abused.
9 Voucher Codes
9.1 We do not guarantee the validity of any voucher code (also known as a discount code or coupon code) for a Merchant product (“Voucher Code”) advertised on the Platform. We are not liable if a Voucher Code fails to apply a discount to your Purchase. You agree that using a Voucher Code in conjunction with a Cashback offer may result in us not Approving the Cashback, and you may not receive the Funds.
9.2 Using Voucher Codes from the Platform in conjunction with a Cashback offer may likely result in your Funds not being Processed.
10 Using the Platform
10.1 The Platform is for your personal and non-commercial use only.
10.2 You are solely responsible for all costs and expenses incurred in relation to your use of the Platform.
10.3 We do not promise that the Platform is appropriate or available for use in locations outside the UK. If you choose to access the Platform from locations outside the UK, you do so at your own risk and are responsible for compliance with local laws.
10.4 We will try to make the Platform as accessible as possible. If you have any difficulties using the Platform, contact us using the provided contact details, and we will attempt to reply within a reasonable time.
10.5 As a condition of using the Platform, you agree to comply with our Acceptable Use Policy and agree not to:
10.5.1 Misuse or attack our Platform by introducing malicious software or engaging in activities that are technologically harmful (e.g., denial-of-service attack).
10.5.2 Attempt to gain unauthorized access to our Platform, the server on which our Site is stored, or any connected server, computer, or database.
10.6 We may prevent or suspend your access to the Platform if you do not comply with these Terms or any applicable law.
11 Infringing Content
11.1 We will use reasonable efforts to:
11.1.1 Delete accounts used inappropriately or in breach of these Terms.
11.1.2 Identify and remove content that is inappropriate, defamatory, infringes intellectual property rights, or breaches our Acceptable Use Policy, upon notification. However, we are not responsible if you have not provided us with relevant information.
11.2 If you believe any content on the Platform is inappropriate, defamatory, or infringes intellectual property rights, contact us immediately using the provided contact details.
12 Your Privacy and Personal Information
12.1 Your privacy and personal information are important to us. We will handle any personal information you provide in line with our Privacy Policy, which explains what personal information we collect, how we use it, your rights, and how to contact us and supervisory authorities with queries or complaints about your personal information.
12.2 The tuck. app will provide the Merchant with limited details about you, specifically the first six letters of your name, to verify each transaction. Other information remains strictly confidential.
12.3 Tuck. may use an affiliate program to share your information with affiliated members to identify and confirm transactions associated with them. Affiliated members may list on the tuck. app, allowing you to purchase from them.
13 Ownership, Use, and Intellectual Property Rights
13.1 Intellectual property rights in the Site and any content (text, images, video, audio, software, etc.) are owned by us and our licensors.
13.2 We and our licensors reserve all intellectual property rights, whether registered or unregistered. This means we retain ownership and can use them as we see fit.
13.3 Nothing in these Terms grants you legal rights in the Site or its content beyond what is necessary to access it. You agree not to alter, circumvent, or delete any notices on the Site, the tuck. app, or its content, including digital rights or security technology.
13.4 Trademarks on the Site or in the content are ours, those of our Merchants, or other partners. Using trademarks from the Site or content is prohibited unless you have prior written permission.
14 The tuck. App Restrictions
14.1 If you download the tuck. app, you are granted a limited, non-exclusive license to use it, subject to agreeing to the software's terms and conditions (end user license agreement or EULA).
14.2 You will be made aware of applicable terms and conditions when you download the software. If you do not accept them, you cannot download the software.
14.3 Read any terms and conditions carefully, as they may include your legal rights, responsibilities, and limitations on our legal responsibilities to you.
14.4 The tuck. app is solely for personal, non-commercial use.
14.5 Unlawful use of the tuck. app (e.g., reproduction or redistribution in violation of these Terms) may result in civil and criminal penalties.
15 Submitting Information to the Platform
15.1 While we try to ensure the Platform is secure, we do not actively monitor or check if information supplied to us through the Platform is confidential, commercially sensitive, or valuable.
15.2 Other than personal information handled according to our Privacy Policy, we do not guarantee that information supplied through the Platform will be kept confidential and may use it unrestricted and free-of-charge.
16 Accuracy of Information and Availability of the Platform
16.1 We strive to ensure the Platform is accurate, up-to-date, and free from bugs, but we cannot guarantee this. Reliance on information on the Platform is at your own risk.
16.2 We may suspend or terminate access or operation of the Platform at any time.
16.3 Any content on the Site and information on the tuck. app is for general information purposes only and should not be relied on for any specific purpose. Use your own independent judgment when using the Platform.
16.4 We aim to make the Platform available for use but cannot guarantee continuous availability or uninterrupted use.
17 Hyperlinks and Third-Party Sites
The Platform may contain hyperlinks or references to third-party advertising and websites. These are provided for your convenience only. We have no control over third-party advertising or websites and accept no legal responsibility for their content, material, or information. Display of any hyperlink and reference does not mean we endorse the third party’s website, products, or services. Use of third-party sites may be governed by their terms and conditions and is at your own risk.
18 Limitation on Our Liability
18.1 We are responsible for:
18.1.1 Death or personal injury arising from our negligence.
18.1.2 Our fraud or fraudulent misrepresentation.
18.1.3 Any other liability that cannot be excluded or limited under applicable law.
18.2 We are not responsible for damages, losses, or costs related to unauthorized or unlawful use of our services and the App.
18.3 We do not guarantee the App, its content, and functionality will be fully available at all times and are not responsible for any losses suffered due to the App's unavailability.
18.4 We are not responsible for products or services provided by third parties, including partners and retailers.
18.5 We are not liable for losses in the following circumstances:
18.5.1 Delays caused by events outside our control. We will notify you and do what we can to reduce the delay. If the delay is substantial, you can contact us for a refund for products paid for in advance but not received.
18.5.2 Failure to use a digital gift card before the expiry date, no longer wanting the gift card, item/service unavailability, or the company ceasing trading.
18.5.3 Dissatisfaction with a product or service purchased from a retailer. You must liaise with the retailer for returns, replacements, or refunds.
18.5.4 Charges from your mobile service provider or other third parties if you use the App outside a Wi-Fi area.
18.5.5 Damages to your digital content or device caused by not following our advice or installation instructions.
18.5.6 Use of a product or service for trade, business, craft, or profession purposes.
18.5.7 Errors in reflected cashback percentages on the app.
18.6 Protect your computer systems from viruses using anti-virus software, firewalls, and other technical measures.
18.7 We are responsible only for damages, losses, or costs resulting from our obligations under these Terms, reasonably foreseeable by us and you when entering into these Terms.
18.8 The usage of gift cards is subject to the brands' terms and conditions. Check these before purchasing.
18.9 The App may include links to third-party websites, applications, or features (“Third Party Services”). These are for your information only. We do not control, maintain, or endorse Third Party Services. Use them at your own risk. We assume no responsibility for their content or operation and are not liable for any loss or damage arising from their use.
19 Events Beyond Our Control (Force Majeure)
We are not liable if we fail to comply with these Terms due to circumstances beyond our reasonable control, including strikes, industrial disputes, system or network breakdowns, floods, fires, explosions, accidents, or epidemics/pandemics.
20 Rights of Third Parties
No third party has any right to enforce any of these Terms. Third party rights are not allowed under the Third-Party Rights Act 1999.
21 Variation
21.1 Changes to these Terms are only valid if agreed in writing by us or made in accordance with this Clause 21.
21.2 We reserve the right to vary these Terms. Updated Terms will be displayed on the Site. Continued use of the Site indicates agreement to the variations. It is your responsibility to check these Terms for updates.
22 Disputes
22.1 We aim to resolve disputes quickly and efficiently. If you are unhappy, contact us using the provided details – support@tuckapp.co
1 About our terms
1.1 The terms and conditions of use (“Terms”) set out here explain how you may use this website and any of its content (“Site”), and the tuck. app, as applicable (as defined below) (each and collectively, the “Platform”). These Terms apply between Tuck Technology Limited (“we”, “us” or “our”) and you, the user; the person accessing or using the Platform (“you” or “your”).
1.2 You should read these Terms carefully before using the Platform. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Platform immediately; otherwise, any liability incurred is your own, and tuck. will not be liable.
1.3 If you download the tuck. app from the Apple App Store or Google Play Store or through any other application store (each and collectively the “tuck. app” or “Software”, as applicable), the terms and conditions below will apply.
1.4 Our Privacy Policy shall govern how we process any of your personal information, in line with the UK GDPR, as set out here (“Privacy Policy”).
1.5 Our Acceptable Use Policy details the acceptable use of the Platform, as set out here (“Acceptable Use Policy”). It is understood that the Acceptable Use Policy forms part of these Terms.
2 About us
2.1 We are Tuck Technology Limited (trading as "tuck."), a company registered in England and Wales under company registration number 12857517. Our registered office is at Tuck Technology, St Martins House, 7 Peacock Lane, Leicester, LE1 5PZ.
2.2 If you have any questions about the Platform, please contact us by email at support@tuckapp.co.
3 The tuck. app
Your use of the tuck. app is subject to the following procedure (each and collectively the “Procedure”):
3.1 The tuck. app can be downloaded from either the Apple App Store or Google Play Store or through any other application store.
3.2 After downloading the tuck. app, you must register your user profile (“Profile” or “Account”, as applicable) and register your details. At your discretion, link your desired bank account(s) with your debit and/or credit card, using our ‘Open Banking Technology’ via our third-party supplier, Plaid, Plaid Financial Ltd, New Penderel House, 4th Floor, 283-288 High Holborn, London, United Kingdom, WC1V 7HP (“Plaid”) (“Linked” or “Link”, as applicable). It is understood that you can link multiple bank accounts (“Registration”).
3.3 Following Registration, you can use the tuck. app to search for businesses which are listed and which may or may not be offering rewards on the tuck. app (each and collectively “Merchants”, as applicable) based on your interest or location. We also provide an online service where you can purchase digital gift cards for various retailers, which may be eligible to receive cashback rewards relating to purchases of digital gift cards. You can purchase a product from them via their website, their own application, or in-store, and you will be able to pay for your purchase using your Linked card or the Digital Gift Card you have purchased (each and collectively “Purchase”).
3.4 Earning cashback is always subject to the Standards (as defined below) and our Approval (as defined below).
3.5 You will be notified of your cashback earnings that have become payable to you based on your Purchase in accordance with tuck.’s procedure. The balance indicator in your Profile (each and collectively, “Cashback” or “Funds”) will indicate cashback earnings payable subject to communication and confirmation by tuck. with the relevant Merchant from time to time (each and collectively “Rewards Plan”).
3.6 The minimum amount of cashback required to withdraw shall be specified within the app (“Available Cashback”). In some instances, users will be required to spend at a participating Merchant to qualify to withdraw their cashback. The requested withdrawal will be based on the limit of the Available Cashback accumulated, subject to the minimum amount above and Clause 3.7 below, and it will be payable subject to tuck.’s discretion. It is understood that any payment of your Cashback to your linked bank account or any other account will be made via BACS.
3.7 You may be charged a bank transfer fee to cover the transfer costs for withdrawals. tuck. retains the right to change this percentage during yearly reviews. If such change were to take place, you will be duly informed either through the tuck. app or the Site.
4 Membership and usage of the tuck. app
4.1 You are only entitled to set up one Account, and the legal owner of the email address and phone number used to Register shall be deemed the Account owner.
4.2 We reserve the right to refuse any Registration and/or terminate any Account in accordance with these Terms.
4.3 Should tuck. suspect or be alerted to illegal activity, your Account will be terminated within a reasonable time pending investigation based on tuck.’s internal policy.
5 Approval
You acknowledge and agree that any cashback in your Account will only be paid to you if we approve it internally first, on the understanding that we shall only approve your cashback if the Standards (as defined below) have been satisfied (each and collectively “Approval” or “Approve”). For the avoidance of doubt and notwithstanding any other provision contained in these Terms, you agree and acknowledge that in all circumstances the payment of Funds to you is at our discretion and we may refuse to pay Funds to you for any reason. It is understood that in such cases, no Fee will be payable either, for the avoidance of doubt.
6 Card Linked Offers
Subject to the Fee Set-off Procedure (for the avoidance of doubt), the Parties agree that (each and collectively the “Standards”):
6.1 Every Purchase is a direct purchase with a Merchant; tuck. is only a facilitator of the reward system herein.
6.2 The value of your Cashback will depend on the applicable terms of the Merchant’s offer, which will be detailed on the Platform from time to time (“Merchant’s Cashback Terms”).
6.3 When you make a Purchase, it will be tracked through the use of ‘Open Banking Technology’, which allows us to validate and identify details of the Purchase. After the Purchase has been verified and Approved by us, your Account will be updated with your Available Cashback. It is understood that our ‘Open Banking Technology’ must successfully identify the Purchase transaction between you and the Merchant (“Identification”); otherwise, there will be no Available Cashback for that transaction.
6.4 Any Purchase must be a genuine Purchase, and we shall determine in our absolute discretion whether a Purchase is genuine, on the understanding that we will confirm with the applicable Merchant the facts relevant to our determination and in accordance with Clause 6.3.
6.5 The purchase with a Merchant must be made via a Linked card if the offer is eligible as a Card Linked Offer, for the avoidance of doubt, in order to be eligible for any offers or Cashback.
6.6 If the Merchant you make a Purchase from offers a returns or exchange policy or anything similar which entitles you to return the product of your Purchase (each and collectively the “Products”) after your Purchase during a period of time (“Returns or Exchange Policy Period”) (each and collectively “Returns Policy”), then your Cashback will only become available after the Returns or Exchange Policy Period has ended. It is understood that your Cashback will, in the meantime, display the status as ‘pending cashback’ within the tuck. app until such Returns or Exchange Policy has expired.
6.7 We aim to update your Cashback balance within a reasonable period of time within the application after our Approval. It is understood that such processing may take longer from time to time, as we depend on data and verification from your Linked bank (each and collectively “Processing”).
6.8 After our Processing and if you have accumulated the minimum amount or more of Available Cashback, you will be entitled to withdraw your Funds via BACS in accordance with any payout terms and conditions applicable at the time of payout (each a “Withdrawal”) in accordance with Clause 3.6.
6.9 You will only be entitled to make a Withdrawal if we have the necessary details to enable the same, which include: ‘Payee Name’; ‘Bank Name’; ‘Bank Account Number’; and ‘Bank Sort Code’. You must withdraw all your Funds at the time of the Withdrawal, on the understanding that the ‘Payee Name’ must match the name provided on the Account during Registration.
6.10 If your Account is terminated or disabled by us for any reason, then any Cashback will be forfeited and it will not be paid to you; it will be retained by tuck.
6.11 We will decline your Cashback if all or part of your Purchase order is returned, amended, or cancelled. It is understood that in the event of a partial return, amendment, or cancellation of your Purchase (“Partial Cancellation”), we will decline only that part of the Cashback that is associated with the Partial Cancellation. However, this will be at tuck.’s full discretion.
6.12 If you notify us that a Cashback has not been reported in your Account pursuant to a Purchase (each and collectively a “Claim”), we will use reasonable endeavours to investigate such Claim with the applicable Merchant, subject always to our right to cease investigations at any point at our absolute discretion.
6.13 Our decision is final in relation to the Approval.
6.14 We will use reasonable endeavours to Process your Funds subject to our Approval; however, we cannot guarantee that we will successfully Process your Cashback (“Processing Failure”). It is understood that:
6.14.1 A Processing Failure can occur for a range of reasons, including and without limitation to instances where we do not receive a Commission for the Purchase from the applicable Merchant or if you have submitted incorrect Registration details; and
6.14.2 In the event Funds are sent to an incorrect address due to a Processing Failure, such Funds may not be recoverable and/or may be subject to a recovery fee should you request a recovery.
6.15 We reserve the right to reclaim any Funds paid to you in error, including without limitation to technical errors on our part.
6.16 You acknowledge and understand that we do not at any point operate any form of custodial or banking service; therefore, the Cashback in your application Account are not owned by you until any Processing, where applicable, is fully complete. The legal title to any Funds only transfers to you after the Processing is complete and approved, and the Withdrawal amount is reflected in your Linked bank account or any other account.
6.17 You are only entitled to request one Withdrawal in any 24-hour period.
6.18 We reserve the right to suspend Processing at any time without notice to you if we reasonably suspect fraudulent activity or any other illegal activity in relation to the use of the tuck. app pursuant to the transactions.
7 Gift Cards
Before placing an order to purchase a digital gift card, please refer to the applicable retailer’s website for restrictions on the use of the digital gift card to ensure it is suitable for your intended purpose.
7.1 Sometimes we reject an order to purchase or registration for a user account, for example, because:
7.1.1 We can't verify your age (you must be over 18 years old);
7.1.2 You are located outside the UK (you must live in the UK);
7.1.3 You are not accessing the App on your own behalf; or
7.1.4 The digital gift card you wish to purchase is not available.
When this happens, we will let you know as soon as possible.
7.2 We will contact you by email and in the App to confirm receipt of payment and acceptance of your order. The digital card will then be sent to you via the App and should appear in your account within 2 minutes of the acceptance of your order having been confirmed to you by email or in the App. If you do not receive your digital gift card within 2 hours of confirmation of acceptance of your order, please contact support@tuckapp.co.
7.3 If you experience any issues with using the digital gift card, please refer to the applicable retailer’s terms and conditions on their website or contact their customer services.
7.4 We will charge your chosen method of payment for your digital gift card when we confirm acceptance of your order.
7.5 By purchasing a digital gift card from tuck., you acknowledge and agree that the digital gift card will be supplied immediately upon confirmed settlement of purchase. Be aware that because the digital gift cards can be used as soon as they are provided to you, there is no right to cancel the purchase and the purchased digital gift card will not be refunded, except in accordance with your statutory rights or as set out in these Terms.
7.6 In the event that you are entitled to a refund, we will endeavour to agree on a refund with the issuer of the digital gift card if the card has not been used. Please allow 14 days for the cancellation process. If the issuer of the digital gift card declines the refund request, no refund can be provided.
7.7 If the digital gift card is faulty, you will be entitled to receive a refund or a replacement card. Please contact support@tuckapp.co if you experience any such issues.
8 Eligibility of Cashback
8.1 All cashback will expire 6 months from the date they are rewarded if there is no activity from the user in the app or if they are not redeemed during that period. Expired cashback points will be automatically removed.
8.2 From time to time, tuck. will run incentive campaigns giving you the opportunity to earn bonus rewards for various activities, such as purchasing your first digital gift card through the app or referring others to us.
8.3 Bonus cashback will expire 6 months from the date they are rewarded if they are not redeemed during that period. Expired bonus cashback will be automatically removed.
8.4 Bonus cashback is awarded on an individual user basis, and first purchase bonuses and/or referral bonuses will only be allocated once per user.
8.5 We reserve the right to suspend cashback and bonus cashback at any time without notice if we suspect the bonus points system has been abused.
9 Voucher Codes
9.1 We do not guarantee the validity of any voucher code (also known as a discount code or coupon code) for a Merchant product (“Voucher Code”) advertised on the Platform. We are not liable if a Voucher Code fails to apply a discount to your Purchase. You agree that using a Voucher Code in conjunction with a Cashback offer may result in us not Approving the Cashback, and you may not receive the Funds.
9.2 Using Voucher Codes from the Platform in conjunction with a Cashback offer may likely result in your Funds not being Processed.
10 Using the Platform
10.1 The Platform is for your personal and non-commercial use only.
10.2 You are solely responsible for all costs and expenses incurred in relation to your use of the Platform.
10.3 We do not promise that the Platform is appropriate or available for use in locations outside the UK. If you choose to access the Platform from locations outside the UK, you do so at your own risk and are responsible for compliance with local laws.
10.4 We will try to make the Platform as accessible as possible. If you have any difficulties using the Platform, contact us using the provided contact details, and we will attempt to reply within a reasonable time.
10.5 As a condition of using the Platform, you agree to comply with our Acceptable Use Policy and agree not to:
10.5.1 Misuse or attack our Platform by introducing malicious software or engaging in activities that are technologically harmful (e.g., denial-of-service attack).
10.5.2 Attempt to gain unauthorized access to our Platform, the server on which our Site is stored, or any connected server, computer, or database.
10.6 We may prevent or suspend your access to the Platform if you do not comply with these Terms or any applicable law.
11 Infringing Content
11.1 We will use reasonable efforts to:
11.1.1 Delete accounts used inappropriately or in breach of these Terms.
11.1.2 Identify and remove content that is inappropriate, defamatory, infringes intellectual property rights, or breaches our Acceptable Use Policy, upon notification. However, we are not responsible if you have not provided us with relevant information.
11.2 If you believe any content on the Platform is inappropriate, defamatory, or infringes intellectual property rights, contact us immediately using the provided contact details.
12 Your Privacy and Personal Information
12.1 Your privacy and personal information are important to us. We will handle any personal information you provide in line with our Privacy Policy, which explains what personal information we collect, how we use it, your rights, and how to contact us and supervisory authorities with queries or complaints about your personal information.
12.2 The tuck. app will provide the Merchant with limited details about you, specifically the first six letters of your name, to verify each transaction. Other information remains strictly confidential.
12.3 Tuck. may use an affiliate program to share your information with affiliated members to identify and confirm transactions associated with them. Affiliated members may list on the tuck. app, allowing you to purchase from them.
13 Ownership, Use, and Intellectual Property Rights
13.1 Intellectual property rights in the Site and any content (text, images, video, audio, software, etc.) are owned by us and our licensors.
13.2 We and our licensors reserve all intellectual property rights, whether registered or unregistered. This means we retain ownership and can use them as we see fit.
13.3 Nothing in these Terms grants you legal rights in the Site or its content beyond what is necessary to access it. You agree not to alter, circumvent, or delete any notices on the Site, the tuck. app, or its content, including digital rights or security technology.
13.4 Trademarks on the Site or in the content are ours, those of our Merchants, or other partners. Using trademarks from the Site or content is prohibited unless you have prior written permission.
14 The tuck. App Restrictions
14.1 If you download the tuck. app, you are granted a limited, non-exclusive license to use it, subject to agreeing to the software's terms and conditions (end user license agreement or EULA).
14.2 You will be made aware of applicable terms and conditions when you download the software. If you do not accept them, you cannot download the software.
14.3 Read any terms and conditions carefully, as they may include your legal rights, responsibilities, and limitations on our legal responsibilities to you.
14.4 The tuck. app is solely for personal, non-commercial use.
14.5 Unlawful use of the tuck. app (e.g., reproduction or redistribution in violation of these Terms) may result in civil and criminal penalties.
15 Submitting Information to the Platform
15.1 While we try to ensure the Platform is secure, we do not actively monitor or check if information supplied to us through the Platform is confidential, commercially sensitive, or valuable.
15.2 Other than personal information handled according to our Privacy Policy, we do not guarantee that information supplied through the Platform will be kept confidential and may use it unrestricted and free-of-charge.
16 Accuracy of Information and Availability of the Platform
16.1 We strive to ensure the Platform is accurate, up-to-date, and free from bugs, but we cannot guarantee this. Reliance on information on the Platform is at your own risk.
16.2 We may suspend or terminate access or operation of the Platform at any time.
16.3 Any content on the Site and information on the tuck. app is for general information purposes only and should not be relied on for any specific purpose. Use your own independent judgment when using the Platform.
16.4 We aim to make the Platform available for use but cannot guarantee continuous availability or uninterrupted use.
17 Hyperlinks and Third-Party Sites
The Platform may contain hyperlinks or references to third-party advertising and websites. These are provided for your convenience only. We have no control over third-party advertising or websites and accept no legal responsibility for their content, material, or information. Display of any hyperlink and reference does not mean we endorse the third party’s website, products, or services. Use of third-party sites may be governed by their terms and conditions and is at your own risk.
18 Limitation on Our Liability
18.1 We are responsible for:
18.1.1 Death or personal injury arising from our negligence.
18.1.2 Our fraud or fraudulent misrepresentation.
18.1.3 Any other liability that cannot be excluded or limited under applicable law.
18.2 We are not responsible for damages, losses, or costs related to unauthorized or unlawful use of our services and the App.
18.3 We do not guarantee the App, its content, and functionality will be fully available at all times and are not responsible for any losses suffered due to the App's unavailability.
18.4 We are not responsible for products or services provided by third parties, including partners and retailers.
18.5 We are not liable for losses in the following circumstances:
18.5.1 Delays caused by events outside our control. We will notify you and do what we can to reduce the delay. If the delay is substantial, you can contact us for a refund for products paid for in advance but not received.
18.5.2 Failure to use a digital gift card before the expiry date, no longer wanting the gift card, item/service unavailability, or the company ceasing trading.
18.5.3 Dissatisfaction with a product or service purchased from a retailer. You must liaise with the retailer for returns, replacements, or refunds.
18.5.4 Charges from your mobile service provider or other third parties if you use the App outside a Wi-Fi area.
18.5.5 Damages to your digital content or device caused by not following our advice or installation instructions.
18.5.6 Use of a product or service for trade, business, craft, or profession purposes.
18.5.7 Errors in reflected cashback percentages on the app.
18.6 Protect your computer systems from viruses using anti-virus software, firewalls, and other technical measures.
18.7 We are responsible only for damages, losses, or costs resulting from our obligations under these Terms, reasonably foreseeable by us and you when entering into these Terms.
18.8 The usage of gift cards is subject to the brands' terms and conditions. Check these before purchasing.
18.9 The App may include links to third-party websites, applications, or features (“Third Party Services”). These are for your information only. We do not control, maintain, or endorse Third Party Services. Use them at your own risk. We assume no responsibility for their content or operation and are not liable for any loss or damage arising from their use.
19 Events Beyond Our Control (Force Majeure)
We are not liable if we fail to comply with these Terms due to circumstances beyond our reasonable control, including strikes, industrial disputes, system or network breakdowns, floods, fires, explosions, accidents, or epidemics/pandemics.
20 Rights of Third Parties
No third party has any right to enforce any of these Terms. Third party rights are not allowed under the Third-Party Rights Act 1999.
21 Variation
21.1 Changes to these Terms are only valid if agreed in writing by us or made in accordance with this Clause 21.
21.2 We reserve the right to vary these Terms. Updated Terms will be displayed on the Site. Continued use of the Site indicates agreement to the variations. It is your responsibility to check these Terms for updates.
22 Disputes
22.1 We aim to resolve disputes quickly and efficiently. If you are unhappy, contact us using the provided details – support@tuckapp.co
