tuck. Privacy Policy

We ask that you read this website privacy policy (the “Policy”) carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and on how to contact us and supervisory authorities in the event you have a complaint.

This Policy also helps us comply with our applicable global data privacy laws, including, without limitation, the EU General Data Protection Regulation (“EU GDPR”) if you are located in the EEA, and the UK General Data Protection Regulation (the “UK GDPR”) if you are located in the UK, as applicable (each and collectively the “GDPR”, as applicable).

Who we are

This website is operated by Tuck Technology Limited, a company incorporated in England with the registered number 12857517 and registered office at Tuck Technology, St Martins House, 7 Peacock Lane, Leicester, LE1 5PZ, and trading as tuck. For more information on tuck, see https://www.tuckapp.co/abouttuck.

We collect, use, and are responsible for certain personal information about you. When we do so we are regulated under the GDPR which applies across the European Union and the United Kingdom, and we are responsible as the ‘processor’ and ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, https://www.tuckapp.co/, and our mobile application which can be downloaded via the Google App Store, the Apple App Store, and other potential app stores (each and collectively, the “Platform”, as applicable). It is understood that our platform terms accessible here (the “Platform Terms”) govern your use of the Platform; our app terms are accessible here and also govern your use of the tuck. app; and any capitalized terms found herein that have been defined in the Platform Terms shall take the meaning given to them therein.

Throughout our Platform, we may link to other websites and/or mobile applications owned and operated by certain trusted third parties to make additional products and services available to you. These other third-party websites and/or mobile applications may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites and/or mobile applications, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you directly when you connect to the Platform with your device (“Connect”, or “Connection”, as applicable); when you register on the Platform to create an account (“Register”); when we conduct regulatory checks on you in order to comply with our legal obligations, including without limitation to protect against anti-money laundering, fraud, credit risk and any other financial services-related regulatory compliance (each and collectively “Regulatory Checks”); when you contact our customer services department with a request (“Customer Services Contact”) when you contact us and you are located in the EEA to make a request relating to your personal information pursuant to a right of yours under the GDPR or a similar regulation under another jurisdiction; when you withdraw rewards you have earned via the Platform (each and collectively “Rewards Withdrawal”); when you take part in a competition or survey on the Platform (each and collectively “Competition registration”, as applicable); and when you leave a comment anywhere on the Platform, including without limitation any blog post (each and collectively “Comments”, as applicable).

Indirectly, we collect personal information from you when you use the Platform and a cookie is placed on your device by a third-party partner, such as Google Analytics (“Google Analytics Processing”).

The following details are the only personal information we collect about you:

•      your email address, name details when you Register (each and collectively “Registration Details”, as applicable);

•      your name, and any other information we obtain on you in support of Regulatory Checks (each and collectively “Regulatory Information”, as applicable);

•      your email address and name, and any other information you provide in a GDPR Contact (each and collectively “GDPR Compliance Details”, as applicable);

•      your email address and name, and any other information you provide in a Customer Services Contact (“Customer Services Details”);

•      your transaction details with Tuck. Partner merchants via Plaid Data Processing to support the making of updates to you about Cashback earned (each and collectively “Cashback Details”, as applicable);

•      your name and bank details to support the making of any Rewards Withdrawal “Rewards Withdrawal Information”);

•      statistics in your usage behaviour when you are using the Platform (each and collectively “Usage Stats”, as applicable);

•      your IP address, country of location, geo-location and TOR/VPN status when you Connect to the Platform (each and collectively “Connection-derived Information”);

•      your email address, name during any Competition Registration (each and collectively “Competition Information”);

•      your name when you leave any Comments (“Interactive Information”); and

•      your unique ID in Google Analytics Processing (“Google Analytics Info”).

·      We use this personal information to:

•      Registration Details, Cashback Details, Rewards Withdrawal Information, Customer Services Details, and Comments would be needed to open your account and enable the supply of the services available on the Platform, including without limitation customer administration, customer services (each and collectively as “Service Provision”, as applicable);

•      Regulatory Information, Connection-derived Information is needed to comply with the anti-money laundering, anti-terrorist financing, and any other regulations and laws that apply to the operation of the Platform (“Regulatory Compliance”);

•      GDPR Compliance Details to enable you to make requests or queries to us in accordance with your rights under the GDPR (“GDPR Request Compliance”);

•      Usage Stats and Connection-derived Information are for our marketing and promotional activities (“Marketing”);

•      Usage Stats along with Google Analytics Info and Connection-derived Information would be taken to further develop and improve the Platform and Services (“Product Improvement”); and

•      Connection-derived Information is required to enable and improve from time to time the safety and security of the Platform in compliance with our requirements under the GDPR (“GDPR Security Compliance”); and

•      Registration Details and Competition Information are needed to enable and administer our competitions and surveys (“Competitions and Surveys”).

This Platform is not intended for use by children, and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

•      “Consent” where you have given us clear consent for us to process your personal information for a specific purpose, as is the case with Marketing; Product Improvement; and Competitions and Surveys.

•      “Contract” where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract, as is the case for Service Provision; and

•      “Legal Obligation” where our use of your personal information is necessary for us to comply with the law (not including contractual obligations), such as with GDPR Security Compliance, GDPR Request Compliance, and Regulatory Compliance.

Who we share your personal information with

We routinely share certain personal information with third parties for certain purposes as detailed below:

•      To any merchant business that offers any rewards via our Platform (each and collectively the “Merchants”, as applicable);

•      Open Banking Provider – Bank transfer processing

•      Digital payment Provider – Payment card processing

•      Cloud hosting Provider – Server hosting and data storage

•      User Analytics Provider - Site and App usage

•      Help Desk Provider - Customer service communications

•      Communication sending provider – Email, SMS, and Push Notifications

•      Social media channels – Customer service and engagement

•      The personal data collected may also be shared under our discretion for the purposes of monetization, without limitation.

Whether information has to be provided by you, and if so why

We require you to provide the following personal information:

•      Registration Details to enable Service Provision;

•      Regulatory Information for Regulatory Compliance;

•      GDPR Compliance Details for GDPR Compliance;

•      Cashback Details for Service Provision; and

•      Some Connection-derived Information and Google Analytics Info for Regulatory Compliance; and other Google Analytics Info for Service Provision.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

The impact of our use of your personal information

The impact of our use of your personal information is that such use will enable the purposes referenced herein, and it will require us to secure your personal information to limit data breach risks that are inherent in our use of your personal information.

Transfer of your information out of the UK and EEA

We will not transfer your personal data outside of the area comprising the UK and EEA or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (computer, smartphone, or other electronic device) when you use our Platform. We use cookies and other similar technologies on our Platform. These help us recognize you and your device and store some information about your preferences or past actions.

For further information on cookies, please see our Cookie Policy here.

Marketing

We would like to send you information about products and services, competitions, and special offers, which may be of interest to you.

Where we have your consent, we may do this by post, email, telephone, text message (SMS), or automated call.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes during Registration. This information may be conveyed using push notifications or email marketing.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by emailing support@tuckapp.co. It may take up to 14 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the GDPR you have a number of important rights. In summary, those include rights to:

•      fair processing of information and transparency over how we use your use personal information;

•      access to your personal information and to certain other supplementary information that this Policy is already designed to address;

•      require us to correct any mistakes in your information which we hold;

•      require the removal of personal information concerning you in certain situations;

•      receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;

•      object at any time to processing of personal information concerning you for direct marketing;

•      object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;

•      object in certain other situations to our continued processing of your personal information;

•      otherwise restrict our processing of your personal information in certain circumstances; and

•      claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals' rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

•      email us at support@tuckapp.co, or write to us at Tuck Technology, St Martins House, 7 Peacock Lane, Leicester, LE1 5PZ;

•      provide us with sufficient information to identify you (for example, the account number, username, registration details);

•      provide us proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill);

•      provide sufficient information relating to your request. This includes (and is not limited to) any account or reference numbers.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The UK supervisory authority is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or by telephone: 0303 123 1113.

Changes to this website privacy policy

We may change this website privacy policy from time to time, when we do we will inform you via posting a notice on the Platform (“Update”). By continuing to use the Platform you shall be deemed to have accepted the Update.

How to contact us

Please contact us support@tuckapp.co, if you have any questions about this privacy notice or the information, we hold about you.